Help & FAQs

My Account

How do I create an account?

You can create an account by completing our registration form.

If you'd like to discuss opening a credit account, please contact us via our live chat or by calling us on 0345 22 22 444.

How do I reset my password?

If you've lost or forgotten your password, click here to reset it.

Payment & Delivery

What are my payment options?

We currently accept credit and debit card payments through our secure payment service. Our account customers can also use our credit account option. 

An item is missing from my order. What do I do?

If you find any items missing from your delivery, please contact us via our live chat or by calling us on 0345 22 22 444, and we'll be happy to help.